Single consultations often consist of multiple calls, because it is very common that an expert asks the mechanic to check/measure something or that he needs some time to analyse the case. The cost is:

where only the actual call time minutes are counted. In the majority of cases 20 minutes is enough to fully solve one case.

Since very many repair shops use the holine a couple of times a month, and some even everyday, we've created a more appropriate, cheaper solution as a subscription. Calls from frequently calling repair shops usually last 5-10 minutes - they have noticed that they can drastically speed up their work by calling often even with less advanced topics. One of the mechanics put it this way: "When I'm near the car, it is faster to call BETiS to ask for schematic analysis than to go clean my hands, fire up the computer and find and analyse the schematic myself."

Yearly subscription is limited to one hour of call time. After exceeding this time, you can purchase additional hours accordingly to the table below:

All the amounts are net amounts.

*Available soon

Quick consultations can theoretically be used by anyone - however, if you are calling from outside Poland, we recommend that you check the rates for calls to Poland with your telephone provider.

The BETiS hotline subscription is for the moment intended for individuals and companies from Poland or the UK. This is because the service contract is prepared for the markets of these countries and based on the laws of these countries. If you live in another country and would like to use the hotline let us know! We will try to make it possible to use the hotline in your country first.

The hotline operates mainly in Polish, but consultations in English are also possible. Since we have less experts fluent in English than in Polish, if you would like to have your consultation in English it is probable that the wait time will be higher than for consultations in Polish.

At present, we limit ourselves to passenger vehicles:

1. Full scope of diesel engines
2. Full scope of petrol engines
3. Alternative fuel engines: LPG, CNG
4. Hybrid vehicles
5. Electric vehicles
6. Active safety systems: ABS, ESP
7. Passive safety systems: Airbag, pedestrian protection
8. Power steering systems: hydraulic, electro-hydraulic, electric
9. Active suspension
10. Exhaust treatment systems: DPF, SCR, GPF
11. Air conditioning systems
12. Comfort systems: central locking, automatic lighting, park assist systems, infotainment, driver assistance systems
13. Full analysis of wiring diagrams – assistance in performing diagnostics and checking the electrical system
14. Analysis of schematic diagrams – explanation of how the various systems and circuits work
15. Fuses and relays
16. Full assistance with automatic transmissions, in particular:
    • Operating procedures
    • Selecting operating fluids
    • Maintenance procedures
    • Repair procedures
    • Computer diagnostics
    • Assistance in finding and determining fault: both electrical and mechanical
    • Dynamic oil change
17. Computer diagnostics:
    • problems with connection and information readout
    • analysis of DTCs
    • analysis of actual values
    • step-by-step guidance in diagnosing a particular system and determining the cause of problems
    • diagnostic procedures (coding, component tests, adaptations, etc.)
18. Vehicle electronics and electrical engineering
19. Calibration of LED lights, Full LED, Matrix LED, Matrix LED HD, MULTIBEAM, ...
20. Calibration of radars and cameras in driver assistance systems
21. Application of specialised repair shop chemicals
    • Sealing technologies
    • Adhesive technologies

Our hotline currently operates on weekdays between 08:00 a.m. and 04:00 p.m. CET.

Call us at +48 506 996 004 or email us by submitting the form below.